Today's practice call
Betty is a retired schoolteacher on a fixed income. She takes Metformin for diabetes and would like to keep her doctor at Jackson Memorial. She's cooperative but won't hesitate to push back if you say something that sounds off.
What we're scoring:
- Compliance (no "best plan", "free", guarantees, medical advice)
- Required CMS disclosures (TPMO, recording, not-gov, SOA…)
- Rapport & needs discovery
- Product knowledge
Ready
You (Agent)
Listening…
00:00
● Call Active
Betty (Customer)
Listening…